If you’ve placed a request for a withdrawal, but meanwhile, your card has been cancelled by your bank, you can check if your request has been processed already, as you may still be able to cancel it ❌
In case your request has been executed from our end, you should contact your bank and ask them for more information on how they operate in common situations. They can either accept the withdrawn funds (and allocate the money in your bank account associated with your card) or return them back to us. In this case, the amount will be added to your trading account value and it will be available for withdrawal once there is a valid payment method.
To avoid such inconveniences you should make sure that your account’s payment methods are always up to date by following these few steps 👉 here.
Note: If your debit/credit card has been cancelled, prior to its expiry date, then you can request for the card to be removed. To do so contact us by providing the required additional documentation here.