Opening an account
Account Verification
- How to verify my account?
- What are the ID document requirements?
- Why do you need a copy of my ID?
- Is it safe to send you a copy of my ID card?
- What are the Proof of Address requirements?
- What are the Proof of Address requirements for Non-EEA residents?
Deposit Funds
- How to deposit funds to my account?
- What is the minimum deposit amount?
- What payment methods do you accept?
- Do you charge any fees for funding my account?
- How long does it take to fund my account?
- Why is my deposit still not reflected?
Withdraw Funds
- How to request a withdrawal?
- What is the minimum amount I can withdraw?
- What are the available withdrawal methods?
- How long does it take to withdraw money from my account?
- What should I do if my withdrawal is missing after 3 working days?
- How to cancel my withdrawal request?
Useful Links
Platform Configurations
- Where can I find my account (reference) number?
- How to switch to another language?
- How to switch my app's theme?
- How to adjust the trading preferences of my CFD account?
- How can I adjust my Time Zone?
- How to customize my watchlist?