Opening an account
Account Verification
- How to verify my account?
- What are the ID document requirements?
- Why do you need a copy of my ID?
- Is it safe to send you a copy of my ID card?
- Why is my Proof of Address rejected?
- What are the Proof of Address requirements for UK & EEA residents?
Deposit Funds
- What is the minimum deposit amount?
- What payment methods do you accept?
- Do you charge any fees for funding my account?
- How long does it take to fund my account?
- Why is my deposit still not reflected?
- Can I fund my account using a business bank account?
Withdraw Funds
- What is the minimum withdrawal amount?
- How to withdraw funds from my account?
- What are the available withdrawal methods?
- My card is no longer active. How can I remove it?
- Do you charge any fees for withdrawing money?
- How long does it take to withdraw money from my account?
Useful Links
- Educational Videos
- Two Trading Modes - One Platform
- Trading Instruments & Equities
- Economic Calendar
- Economic Indicators
- Financial Analysis
Platform Configurations
- Where can I find my account (reference) number?
- How to change the platform’s language?
- How to switch my app's theme?
- How to adjust the trading preferences of my CFD account?
- How can I adjust my Time Zone?
- How to customize my watchlist?