Opening an account
Account Verification
- How to verify my account?
- What are the ID document requirements?
- Why do you need a copy of my ID?
- Is it safe to send you a copy of my ID card?
- Why is my Proof of Address rejected?
- What are the Proof of Address requirements for UK & EEA residents?
Deposit Funds
- What payment methods do you accept?
- Do you charge any fees for funding my account?
- How long does it take to fund my account?
- Why is my deposit still not reflected?
- Can I fund my account using a business bank account?
- Can I fund my account through someone else’s bank account or credit card?
Withdraw Funds
- How to withdraw funds from my account?
- What are the available withdrawal methods?
- Do you charge any fees for withdrawing money?
- How long does it take to withdraw money from my account?
- How does the system choose which card the withdrawn funds go to?
- How to cancel my withdrawal request?