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What is Two-Factor Authentication (2FA)?

The Two-factor authentication is a mandatory extra layer of security in your Trading 212 account. You can set up a 2FA via two different methods 👇

trusted.png Two-factor authentication via a trusted device

A trusted device is one that you’ve personally recognized and approved via the app. This feature produces one-time passwords on all your trusted devices. There’s no need for additional downloads or setup—codes are delivered directly within the app.

How do I add a trusted device?

 

You can do so by following these steps 👇

  1. Go to Menu
  2. From the Settings tab, select Privacy & Security
  3. Go to Two-factor authentication and select Trusted device verification

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📄 Note

You will need to pass an identity verification check before you can enable trusted device authentication.

What are the benefits of trusted devices?

 

When you log in from a trusted device, future logins will be faster and easier since you won’t need to enter verification codes. However, your account remains secure as it will still require verification if accessed from any new or unfamiliar device, ensuring that your information stays safe from unauthorized users.

Can I trust more than one device?

 

Yes, you can mark multiple devices as trusted. However, be mindful of which devices you trust, and regularly review your trusted device list.

What happens if I don’t trust a device?

 

If you choose not to trust a device, you'll be asked to go through the full login process, including two-factor authentication, each time you access your account from that device.

What should I do if I don’t recognize a trusted device?

 

If you see a device you don’t recognize, remove it immediately and consider changing your account password as a precaution.

How can I remove or manage trusted devices?

 

Here’s how you can do so:

  1. Go to Menu
  2. Select Privacy & Security, then Devices
  3. Select the desired device
  4. You will be able to log out or remove trust for this device

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Is it safe to mark a public or shared device as trusted?

 

No, it’s not recommended. Public or shared devices can be less secure and might compromise your account’s safety.

Where will I receive the one-time password?

 

It will be sent to your trusted device. If you have multiple added, all of them will receive the code.

What do I do if I don't receive the code?

 

You will be able to authenticate yourself by clicking 'Lost access to your trusted devices?' and following the steps for recovery. You might need to provide:

  • A motion-selfie
  • Additional ID document verification

 

app.png Two-factor authentication via authenticator app

When this type of authentication is enabled and you log in, you will be asked to enter a six-digit authentication code generated by a two-factor authentication app. 

How can I enable it?

 
  1. Go to the ☰ Menu tab
  2. Settings
  3. Privacy & Security
  4. Two-factor authentication > Authenticator app verification
  5. Type your Trading 212 account password 
  6. Download an authenticator app
  7. Copy your key from the Trading 212 app and paste it into the authenticator app 
  8. Save your backup code. You will need it if you lose access to the authenticator app 

📄 Note

You will need to pass an identity verification check before you can enable authentication via authenticator app.

How do I reset the 2FA?

 
  1. Go to your ☰ Menu tab
  2. Settings
  3. Privacy & Security
  4. Two-factor authentication > Authenticator app verification
  5. Choose Reset 2FA
  6. Enter the backup code
  7. Set up your new 2FA

What's the difference between an authentication and a backup code? 

 
  • The authentication code is generated by an app separate from Trading 212. You copy the code from this app and paste it into Trading 212 in order to log in. 
  • The backup code is a one-time code, generated by Trading 212. If you lose access to your authenticator app, you can use the backup code to log in. 
 

How do I log in with my backup code?

 

In the Authenticator app verification screen, select the "Lost access to your authenticator?" button and paste your backup code. You will then see a new backup code that can be used to log in. Make sure to save it. 

What can I do if I forget my backup code?

 

To check the backup code in the app: 

  1. Go to your ☰ Menu tab
  2. Settings.
  3. Privacy & Security
  4. Two-factor authentication > Authenticator app verification
  5. Options
  6. View backup code
  7. Copy the authentication code and paste it into the Trading 212 app.
 

What should I do if I lose access to my authenticator and backup codes?

 

Select "Lost access to your authenticator?". Then, you can take a selfie to help us verify it's you trying to access the account. We will notify you once the 2FA is disabled. 

Why am I no longer asked to verify myself when I log in on my phone? 

 

When you log in, you can choose "Remember this device". We will then stop asking for an authentication code when you try to log in from this device. 

If you want to change this setting: 

  1. Go to your ☰ Menu tab
  2. Settings.
  3. Privacy & Security
  4. Two-factor authentication > Authenticator app verification
  5. Select Options
  6. Select Reset 2FA

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What authenticator apps can I use? 

 

Any app that generates authentication codes can be used with the Trading 212 Authenticator app verification. The most common ones are: 

Why is my code invalid?

 

Here are the most common reasons:

  • If your authentication app generates different codes for apps, you might be using an incorrect code.
  • When using Google Authenticator, it's possible for your app to be out of sync. Check how to fix that here.
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