Cybersecurity isn’t a one-time setup - it’s an ongoing habit. By reviewing your settings and following these simple steps, you’re helping keep your Trading 212 account and investments secure.
Online scams are becoming increasingly sophisticated. At Trading 212, your security is our top priority. Understanding how scammers operate and how to protect yourself is the best defence against fraud.
Official Trading 212 representatives will never ask for your password or 2FA codes, request that you install remote-access software, or pressure you to transfer funds to a so-called “safe” or “secure” account.
If you ever receive a suspicious message, contact us directly through the in-app chat or the Help Centre.
How to spot scams before they happen
Fraudsters often rely on social engineering - psychological manipulation designed to make you act quickly and without thinking. Here are some common warning signs:
Unexpected Contact
Be cautious of anyone claiming to be from Trading 212 who reaches out via social media, WhatsApp, or phone calls. We will never contact you through these channels unexpectedly.
Urgent Threats or “Too Good to Be True” Offers
Scammers create pressure or panic, using phrases like “Your account is frozen!” or promising “guaranteed high returns.” If it sounds urgent or unrealistic, it probably is.
Suspicious Links
Always check that emails come from @trading212.com. If you’re unsure, do not click any links - instead, go directly to our website or open the official app.
How to secure your account
Enable Two-Factor Authentication (2FA)
2FA adds an extra layer of protection by requiring a second verification step when logging in.
- Review your 2FA settings under Privacy & Security.
- Check your list of trusted devices - remove any you don’t recognise.
- Check out the steps 👉 here.
Use Biometrics and a Device Passcode
Keep your app secure even if your phone is unlocked.
- Biometrics (Face/Fingerprint ID): Quick, seamless, and highly secure.
- Device Passcode: Choose a strong, unique passcode. Avoid simple patterns or easily guessed numbers
- Check out the steps 👉 here.
Strengthen Your Password
A strong, unique password is essential for protecting your account.
- Length: At least 12 characters.
- Complexity: Use a mix of uppercase and lowercase letters, numbers, and symbols.
- Uniqueness: Don’t reuse passwords from other accounts.
- Check out the steps 👉 here.
🤓 Tip
Use a password manager to create and safely store strong passwords - you’ll only need to remember one master password.