The steps for updating or amending information in your account may vary depending on the specific details you wish to change. In some cases, additional documents may be required to process the requested updates: 👇
In case your name on our platform is incorrect, it can be amended on our side after you contact us. We may request different documents depending on the case. You can check the detailed requirements for updating your name in our article on this topic.
You can request an address change from your ‘Account details’ section of the ‘Settings’ menu. You will need to upload a proof of address document 📃, which will be promptly reviewed by us. You can find more information on how to do so, as well as what documents we accept, by checking our article 'How can I change my residential address'.
You can change your phone number by contacting a member of our team. Keep in mind that we may request additional information before your details are updated.
You can update your email address by contacting us after providing relevant documentation. You can find the specific requirements in our 'How can I change my email address?' article.
Payment method update
Payment methods will be automatically added once you deposit with them for the first time. To remove an associated payment method, we will need additional information, such as a selfie of you and your ID, as well as a bank statement from the payment method you wish to remove. For more information, check our HC article on updating payment information.
The number associated with each client's account is individual and cannot be changed. ❌
Account currency cannot be changed once your registration is completed. The only alternative would be closing your account and re-registering with your desired currency. For further details, check our HC article on this matter.
Other personal information
Additional personal information may be updated after providing us with relevant documents. If you have a specific question, don't hesitate to contact us.