As a regulated trading platform, we strictly follow the regulations of the FCA. There may be cases in which when you request a withdrawal, we may process it in more than one transaction from our end. This can occur when you have deposited initially an amount with several transactions, and due to AML scheme precaution, whenever you request a withdrawal we will be sending your funds the same way in which you have deposited initially to your account.
You can rest assured that the entire amount will be received within 3 working days from the execution of the withdrawal request, even in case of partial transaction.
What should I do if my funds are missing after 3 working days?
