❗️ Important
The passcode is not linked to a specific account, but is instead unique to a specific device.
How can I add a passcode?
To do so, follow these steps 👇
- Go to the Settings Menu
, at the bottom-right corner of your screen, then select Privacy & Security.
- Enable the Passcode lock option and enter a 6-digit code for your account.
- If your Mobile Device supports biometric authentication, you can add a second security layer on top by tapping Enable from the menu.
What if I forget my passcode?
The “Forgot your passcode?” option is only available on the login screen. If you are logged in and would like to change your passcode, you will not see this option in the Privacy & Security menu.
To reset your passcode, please log out of your account first. Once logged out, tap “Forgot your passcode?” at the bottom of the Passcode screen and follow the steps.
📄 Note
The “Forgot your passcode?” option is not visible to clients who have not activated their account (i.e. those who have not completed the “Verify your identity” step).