To do so, you should contact us, and we will raise a claim on your behalf. We will require the following information👇
- Exact transaction and the disputed amount
-
Category applicable to your case:
- Fraudulent/unauthorized transaction
- Duplicate transaction
- ATM service not received
- Goods or services were not received
- Goods or services were not as described or defective, including shipped merchandise received damaged or not suitable for its purpose.
- Credit not processed
- Cancelled subscription / recurring transaction
- Incorrect transaction amount
- Other reason - provide a detailed explanation
-
Supporting documentation, examples of which include:
- ATM/POS receipt
- Invoice
- Email correspondence with the merchant