How do I submit a chargeback?

To do so, you should contact us, and we will raise a claim on your behalf. We will require the following information👇

1. Exact transaction and the disputed amount
   
   
2. Category applicable to your case:
   • Fraudulent/unauthorized transaction
   • Duplicate transaction
   • ATM service not received
   • Goods or services were not received
   • Goods or services were not as described or defective, including shipped merchandise received damaged or not suitable for its purpose.
   • Credit not processed
   • Cancelled subscription / recurring transaction
   • Incorrect transaction amount
   • Other reason - provide a detailed explanation
     
     
3. Supporting documentation, examples of which include:
   
   • Invoice
   • Email correspondence with the merchant