To comply with regulatory requirements, we will need certain documents if the names appear in your Account Details section are incorrect or not full or if you would like to change them for any other reason.
While every situation will be reviewed individually, we have listed the most common reasons for a name change and what proof is required:
- Legal Name Change
If you have changed your name for legal purposes, we will request an up-to-date ID document (identity card, passport) that contains the updated names and an official document (varies based on the country you reside in) which acknowledges the legal name change and is stamped by the issuing institution.
You may find the Proof of Identity requirements here.
- Name Change after Marriage
A marriage certificate stamped by the institution that issued it is required if your name changed after getting married.
- A typo in the names, made upon registration
If there has been a typo whilst including your names and its fix would not change the name details substantially, we will request an up-to-date ID document that contains the correct name.*
Note: The above list of possible scenarios is only indicative and in your particular situation, which we will review separately, different documents may be requested.
You can contact us to review your case here