If your card has been lost, broken or stolen and is no longer active before its expiry date, you can request its removal by contacting us (↓). In line with the AML (Anti-Money Laundering) precautions, we will require the below additional documentation from you to fulfil the removal request:
A photo of an ID document (passport, ID card, driving license)
The ID should be valid and not an expired document. If you choose to use your ID or Driving License, we will require a photo of both the front and back sides of the document.
A selfie with the same ID document
It should be readable and fully visible (not covered or cropped).
Bank Statement
The document must be in a valid format, either:
- a photo of a bank-issued document with a stamp from the branch, where the entire page/all four edges are clearly visible;
- an original PDF document directly downloaded from your online banking.
The Bank statement should contain the following details, so the review of the request can be conducted swiftly:
1. Your full names;
2. Bank account details;
3. Transactions towards Trading 212 with the card you wish to remove;
→ Contact the Trading 212 Team
*Self-expired (reached expiry date) cards are removed automatically from your account and no removal requests are needed.