If your card has been lost, broken or stolen and is no longer active before its expiry date, you can request the card to be removed by contacting us. In line with the AML (Anti-Money Laundering) precautions, we will require the below additional documentation from you to fulfil the removal request:
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A photo of an ID document (passport, ID card, driving license)
The ID should be valid and not an expired document. -
A selfie with the same ID document
It should be readable and fully visible (not covered or cropped). - Bank Statement
The document must be in valid format (bank-issued with a stamp from the branch or an original PDF version directly downloaded from your online banking). It should also contain the following details, so the review of the request can be conducted swiftly:
1. Your full names;
2. Bank account details;
3. Transactions towards Trading 212 with the card you wish to remove;
*Self-expired (reached expiry date) cards are removed automatically from your account and no removal requests are needed.