How do I complain?

Feedback is important to us, and we don't take it for granted. Our aim is to put the customer at the heart of everything we do, but sometimes you might feel we are wrong, and for that, we are sorry. Please feel free to contact our customer service team; we will assist you in any way we can. Our team works tirelessly to rectify any mistakes we may have made.

Here's the information we need when you submit a complaint via email:

- your name and surname
- the phone number and email address associated with your account
- an explanation of the issue
- the date when the problem started
- your preferred resolution for the issue

Depending on the entity you are registered under, the following Complaint Policies apply:

Should you need further assistance, you can contact the Trading 212 Team.