All regulated brokers, like us, are required to follow specific AML (Anti Money Laundering) and KYC (Know Your Customer) guidelines. In addition to monitoring all transactions under an account, we may require an additional document (like a Proof of Address document) as part of our risk management procedures, which ensure that the account meets the standard for market compliance.
Upon expiration of your identity document, we require a new one to safeguard you against fraud and other financial crime.
We will begin reminding you two weeks prior to the expiration of your documents in order to give you sufficient time to upload valid documentation. As a result, your withdrawal request may not be fulfilled and your account will be restricted to 'Sell only' until we are able to verify your valid identification documents.