I can’t access my 2FA codes
If you’ve lost your phone, or somehow lost access to your 2FA authenticator app, you can use the backup code, generated during the 2FA activation process
→ How can I find my backup code?
I've lost my backup code
If you've lost both your 2FA access codes and your backup code, please can contact us here, and we'll gladly assist you.
To help protect your personal information and account, we'll ask for the following:
• A photo of yourself holding your identity card or passport;
• A photo of the identity document;