I can't access my 2FA codes
If you’ve lost your phone or somehow lost access to your 2FA authenticator app, you can use the backup code generated during the 2FA activation process.
→ How can I find my backup code?
I've lost my backup code
If you've lost both your 2FA access codes and your backup code, please contact us 👉 here, and we'll gladly assist you.
To help protect your personal information and account, we'll ask for the following:
• 🤳 A photo of yourself holding your identity card or passport;
• 📸 A photo of the identity document.