In case you are unable to request a withdrawal of funds, check whether you have sufficient funds in your account to do so.
If you have requested the withdrawal of an amount exceeding your available funds, you'll need to close some of your currently opened positions, in order to free some funds for your request аs is shown below:
In a nutshell, you need to have free funds in your account in order to submit a withdrawal request for them.
I have free funds in my account and the available amount for withdrawal is still 0. Why is that? 🤔
A free share was received
You may have recently received a free share. In such cases, its value can be used for investments instantly, however, it will be available for withdrawal 30 days after receiving the stock.
Some of your funds are in a pie
It is a good idea to double-check if any funds remain in Pies. Those funds will be presented as Free funds, however, to be available for withdrawal, firstly you need to withdrawal funds from the pie.
You have open positions
In CFD trading, the profit from open positions is added directly to the free funds. It can be used for opening new positions, however, those funds can be withdrawn as soon as you close the positions on profit.
In case you have checked the above examples and you are still unable to request a withdrawal of funds, feel free to contact us and our team will gladly assist you. 👌
I see a message that I need to provide additional information in order to withdraw
If you're trying to place a withdrawal and you're getting an error message prompting you to contact our team, you should check for recent emails received from us. They will contain exact instructions as to what we need in order to enable your withdrawals.